Despite Author Solutions’ mounting legal troubles, and an unending stream of complaints against the company from both its own customers and a whole host of writers’ organizations and campaigners, companies are still queuing up to partner with Author Solutions.
Penguin Random House – its corporate parent – has shown no inclination towards reforming any of the deceptive and misleading practices of Author Solutions, or addressing any of the long-standing issues its customers face, handily summarized by Emily Suess as:
- improperly reporting royalty information
- non-payment of royalties
- breach of contract
- predatory and harassing sales calls
- excessive markups on review and advertising services
- failure to deliver marketing services as promised
- telling customers their add-ons will only cost hundreds of dollars and then charging their credit cards thousands of dollars
- ignoring customer complaints
- shaming and banning customers who go public with their stories.
Below is a partial list of the publishing companies which have partnered with Author Solutions to create their own in-house “self-publishing service,” but it gives you an idea of just how many supposedly respectable publishers are willing to profit from exploiting inexperienced writers.
The name of the respective service – or what Author Solutions refers to as a “Partner Imprint” – is in brackets.
- Simon & Schuster (Archway Publishing)
- Harlequin (DelleArte Press) – partnership terminated 2015
- Hay House (Balboa US, Balboa Australia)
- Barnes & Noble (Nook Press Author Services)
- Crossbooks (LifeWay) – partnership terminated 2014
- Penguin (Partridge India, Partridge Singapore, Partridge Africa)
- HarperCollins/Thomas Nelson/Zondervan (Westbow Press)
- Random House (MeGustaEscribir)
- Writer’s Digest (Abbott Press) – partnership terminated 2014
Some of these companies go to great lengths to hide the Author Solutions connection (Lulu, Barnes & Noble, and Crossbooks being pretty famous examples), and customers of these platforms often aren’t aware that services are being fulfilled by Author Solutions – yet another reason, if one is needed, why victims shouldn’t be blamed.
The spread of Author Solutions is scary stuff.